If the buyer is unsatisfied with the product or if it is not the same product ordered, the buyer may return the product during delivery. Replacement: In case you want to replace the item please contact us by email Or Phone Within 24 Hours from the time of delivery. If manufacturing defects or product damages at the time of delivery please contact Customer Care Center within 24 Hours from the Time of delivery and Return the Product within Two working days from the date of delivery. we will issue a brand-new replacement to you at no extra cost. It will be eligible for replacement, only in cases where there are defects found with the product.

The following Conditions shall not be eligible for return or replacement:-

  1. Damages due to misuse of product;
  2. Incidental damage due to malfunctioning of product;
  3. Any consumable item that has been used or installed;
  4. Products with tampered or missing serial / UPC numbers;
  5. Digital products and services (music, movies downloads);
  6. Any damage/defect which is not covered under the Vendor or manufacturer’s warranty;
  7. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

Buyer is responsible for shipping fees or may need to visit our office at Pulchowk for replacement!

How do I know if my product has a warranty?

  1. Check the Product Documentation:
  2. Look for the product’s original packaging, user manual, or any included documents. Often, warranty information is provided in these materials. Check for any warranty cards or stickers as well.
  3. Visit the Manufacturer’s Website:
  4. Go to the manufacturer’s official website and navigate to the support or customer service section. Many manufacturers provide warranty information online. Look for a “Warranty” or “Product Support” page.
  5. Contact Customer Support:
  6. Customer support contact information on their website or in the product documentation. Reach out to their customer support team via phone or email. Ask them about the warranty status of your product and provide them with the product’s serial number, model number, and purchase date if required.
  7. Check the Product Itself:
  8. Some products have warranty information printed on a label or sticker affixed to the product itself. Look for any labels or markings on the product that mention the warranty.
  9. Online Warranty Check:
  10. For certain products, especially electronics or appliances, you may be able to check the warranty status online. Many manufacturers offer online tools where you can enter the product’s serial number to check its warranty status.
  11. Proof of Purchase:
  12. Keep your receipt or proof of purchase in a safe place. Retailers or manufacturers may require this document to validate your warranty.
  13. Read the Warranty Terms:
  14. Once you have located the warranty information, be sure to read and understand the terms and conditions. Note the duration of the warranty, what is covered, what is excluded, and any specific actions you need to take to make a warranty claim.

 

Remember that the Warranty Policy For Gadget House Nepal can vary significantly depending on the product and manufacturer, so it’s important to be familiar with the specific warranty terms associated with your product. Additionally, warranties may have expiration dates, so it’s a good practice to check the warranty status periodically, especially if you encounter any issues with your product.